Shipping and Delivery Policy

Last updated: 3 October 2026

VedSudham Ayurveda arranges the delivery of orders placed on www.vedsudham.com. This policy explains our shipping processes, courier partners, timelines, and delivery options.

1. Delivery Locations

We deliver across India to PIN codes serviceable by our logistics partners. Delivery availability depends on courier serviceability for your PIN code. If none of our courier partners service that specific PIN code, we will unfortunately be unable to accept or fulfil the order for that address.

2. Courier Partners

To ensure safe and timely delivery, we partner with reputable logistics providers including Delhivery, Shadowfax, Xpressbees, and India Post.

  • Delhivery serves as our primary courier for India-wide shipments.
  • Where another listed partner offers a more efficient or economical service for your specific PIN code, we reserve the right to utilize that partner instead.
  • Assignment of a specific courier is not guaranteed unless it is explicitly displayed as a selectable option at checkout.

3. Order Processing and Delivery Estimates

  • Dispatch: Orders are dispatched within 2 working days.
  • Estimated Delivery: Approximately 7 days from the date you place your order. This is an estimate, not a guaranteed delivery date.
  • Remote Locations: Delivery to Assam, Arunachal Pradesh, Manipur, Tripura, Sikkim and other remote areas may take 7–10 working days after dispatch, depending on courier routes and local conditions.
  • Please Note: These timelines are estimates and not legally guaranteed delivery dates. Factors such as regional restrictions, courier operational limits, public holidays, extreme weather conditions, or other events outside our reasonable control may affect transit times.

4. Shipping Charges and Cash on Delivery (COD)

  • Cash on Delivery (COD): All COD orders carry a flat shipping and handling charge of ₹50 per order.
  • Prepaid Orders: When online prepaid payment options (such as UPI, cards, or net banking) are enabled and selected at checkout, the shipping charge will be ₹0 (Free Shipping).
  • The exact applicable shipping fee will always be displayed clearly in your order total before you confirm your purchase.

5. Tracking and Delivery Coordination

After your parcel is dispatched from our facility, we will send the tracking number and a tracking link to the WhatsApp number provided during checkout. Please note that courier tracking systems may take a few hours to update after dispatch.

To prevent delivery failures, please ensure you provide a complete delivery address, landmark, and a working WhatsApp/mobile number. Please keep your phone reachable around the expected delivery window.

6. Delivery Issues, Transit Damage, or Missing Parcels

If your delivery is significantly delayed, tracking fails to update, or the parcel arrives damaged/incomplete, please contact us immediately:

  • Email: ping@vedsudham.com
  • Phone/WhatsApp: 9219641044
  • Required Details: Please include your Order Number and provide clear unboxing photographs or videos showing the condition of the outer parcel and internal contents. We will review the matter with the courier partner and resolve it via replacement or refund in accordance with our return policies.

7. Address Changes and Cancellations

  • Before Dispatch: If you notice an error in your shipping address or wish to cancel your order, contact us promptly with your order number. We can easily update or cancel it before it leaves our warehouse.
  • After Dispatch: Once an order is handed over to the courier, it cannot be canceled, and address modifications may not be possible. If you no longer want the product, you may refuse delivery when the courier attempts it, and the package will be returned to us.

Contact Us

For any questions or support regarding your shipment, please reach out to VedSudham Ayurveda: